Privacy Policy

Last updated: 06/04/2024

This Privacy Notice describes how LBee Health & LBee Health Practice Group, PLLC (“LBee Health,” “we,” “our,” or “us”) processes personal information (i.e., information reasonably related to a specific individual) we collect through our websites and other online interactions and communications with you (“Services”).

LBee Health is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended from time to time (collectively, “HIPAA”). One or more of the healthcare providers or pharmacies we work with may or may not be a “covered entity” or “business associate” under HIPAA, and we may in some cases be a “business associate” of those healthcare providers or pharmacies. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with LBee Health or the healthcare providers or pharmacies you interact with through our platform. To the extent LBee Health is deemed a “business associate” however, and solely in its role as a business associate, LBee Health may be subject to certain provisions of HIPAA with respect to “protected health information” (as defined under HIPAA) that LBee Health handles on behalf of the covered entity healthcare providers or pharmacies (“PHI”).

You have certain rights under HIPAA if the healthcare provider or pharmacy that provides services to you through the Services is a “covered entity” under HIPAA. These rights include:

Obtaining a copy of your paper or electronic medical records from the healthcare provider or pharmacy
Asking your healthcare provider or pharmacy to correct your paper or electronic medical record
Requesting confidential communication from your healthcare provider or pharmacy
Asking your healthcare provider or pharmacy to limit the information they share
Obtain a list of those with whom your healthcare provider or pharmacy shared your information
Obtain a copy of your healthcare provider or pharmacy’s HIPAA Notice of Privacy Practices
Choose someone to communicate with your healthcare provider or pharmacy and act for you
File a complaint if you believe your privacy rights have been violated by your healthcare provider or pharmacy

This Privacy Notice does not apply to any PHI or any other medical or health information that is not subject to HIPAA but is protected by state laws and that we collect as a service provider on behalf of healthcare providers or pharmacies that provide services to you through the Services. When we collect information as a business associate or service provider, we will only use and disclose the information in accordance with applicable laws and our agreements with those healthcare providers or pharmacies. Please contact your healthcare provider or pharmacy for more information about how this information is handled and, if applicable, to exercise your rights under HIPAA.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any updated Privacy Notice will be effective when posted. If required by law, we will contact you directly to provide you with an updated Privacy Notice. You are responsible for ensuring we have an up-to-date active and deliverable email address for you. The date the Privacy Notice was last revised is identified at the top of the page. Please check this Privacy Notice periodically for updates.

1. Sources of Personal Information

We collect several types of information from and about users of our Services. We collect this information:

Directly from you when you provide it to us.

Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

From third parties, for example, telehealth providers and pharmacies that provide services to you through the Services.

2. Types of Personal Information We Collect

We may collect the following types of personal information:

Identifiers, including your name, email address, physical address, telephone number, business contact information, and device identifiers (e.g., cookie IDs and IP address).

Records about you, including copies of your correspondence (including email addresses) if you contact us.

Demographic information, including age and gender.

Audio, electronic, visual, or other sensory information, including photographs and audio/video recordings.

Commercial information¸ including details of transactions you carry out through the Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Services.

Internet and other electronic network activity information, including details of your visits to our Services, including traffic data, non-precise geolocation data, logs, and other communication data and the resources that you access and use on the Services, such as operating system and browser type.

Sensitive personal information, including information about your health, medical history, and medication history you provide when requesting Services.

3. How We Use Personal Information

We use personal information that we collect for the following purposes:

To provide our Services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, and processing payments.

To operate our business, including maintaining internal business records, document management, and similar activities.

Internal research and product improvement purposes, including activities to verify or maintain the quality or safety of our Services, debugging to identify and repair errors that impair existing intended functionality, and activities to improve, upgrade, or enhance the Services.

For legal, safety, and security reasons, including to comply with our legal and regulatory obligations and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

In connection with a corporate transaction, including when we acquire assets of another business, or sell or transfer all or a portion of our business or assets including through a sale in connection with bankruptcy and other forms of corporate change.

Marketing and advertising, including to communicate with you (in accordance with applicable legal requirements) by email, postal mail, or phone about surveys, promotions, or our products and Services, and to provide you (in accordance with applicable legal requirements) with more relevant advertisements and personalized content, and measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.

We may use anonymized, de-identified, or aggregated information for any purpose permitted by law.

4. How We Share Personal information

We may share personal information with third parties, including the following categories of third parties:

Our subsidiaries and affiliates.

Health care providers and services, including (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.

Contractors, service providers, and other third parties we use to support our business.

Business partners that may use the information for their own purposes, including advertising platforms, ad networks and social media companies.

A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about users of our Services is among the assets transferred.

Other third parties to fulfill the purpose for which you provide it or for any other purpose disclosed by us when you provide the information.

Law enforcement, government agencies, and other recipients for legal, security, or safety purposes. For example, we may share personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce or apply our Terms of Service https://www.lbeehealth.com/terms-and-conditions and other agreements, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

Third parties with your consent.

We may use anonymized, de-identified, or aggregated information for any purpose permitted by law.

5. Cookies and Other Tracking Technologies

We and our authorized third parties use the following tracking technologies to collect personal information:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Web Beacons / Pixels. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We use cookies and other tracking technologies to understand how visitors use our Services, to improve the functionality and features of our Services, and to measure and improve the effectiveness of our marketing and advertising. For example, we use Google Analytics to help track the use of our Services. To learn more about how Google collects and processes your Personal Information, please review the Google Privacy & Terms.

Web browsers often allow you to send a “Do Not Track” request with your browsing traffic to signal your request to not have data about your online browsing activities monitored and collected. We do not currently honor Do Not Track requests from web browsers.

6. Data Security

We take reasonable administrative, technical, and physical steps to protect the personal information in our possession. However, no data transmission over the Internet can be guaranteed to be fully secure. We recommend that you take reasonable precautions to protect the personal information you send and receive from us.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes we have outlined above unless we are required to do otherwise by applicable law. Once you have terminated your relationship with us, we may retain your personal information in our systems and records in order to ensure adequate fulfillment of surviving provisions in terminated contracts or for other legitimate business purposes, such as to enable easier future user onboarding, demonstrate our business practices and contractual obligations, or provide you with information about our products and services in case of interest.

8. Children’s Privacy

Our Services are not intended for children under 18 years of age. The Services are not directed at, marketed to, or intended for children under 18 years of age. As a general rule, we do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services or otherwise provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information in the “Contact Us” section at the end of this Privacy Notice.

9. External Links

Our Services may contain links to external sites or other online services that we do not control, including those embedded in third party advertisements or sponsor information. We are not responsible for the privacy practices or data collection policies of such third-party services. You should consult the privacy notices of those third-party services for details on their practices.

10. Nevada Residents

If you are a Nevada resident, you have the right to opt out of the sale of certain Personal Information, including your name and mailing address, to third parties.

11. California Residents

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@lbeehealth.com

12. International Transfers of Personal Information

If you are located outside of the United States and provide personal information to us, your personal information will be transferred to the United States, where data protection laws may differ from those of the country in which you reside. By providing us with your personal information, you acknowledge that your personal information will be transferred to the United States and processed on servers in the United States. If you do not want to have you Personal Information transferred and processed in the United States, please do not submit it us.

13. Contact Information

If you have questions regarding this Privacy Notice, please contact us at: hello@lbeehealth.com